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Refund Policy

About Purchases from trade shows, mall kiosks, or retail stores:

Pinook retailers are individually owned and operated. If you purchased a device from a trade show, mall kiosk, or retail store you will need to contact that retailer to check their return/refund policy. Your retailer’s contact info can be found on your receipt.

Purchases from 
We can accept returns from purchases made directly from

You can return new, unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. 
If 30 days have passed since your purchase, we cannot offer you a refund, only an exchange. 
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. A restocking fee will be applied. 
If you are entitled to a return, a credit will automatically be applied to your original method of payment. 
Again, this will only apply to purchases made from